Please find below the answers to your Frquently Answered Questions.

Where we deliver to

7camicie delivers to all mainland UK, including Highlands & Islands, Isles of Scilly, Isle of Man, Northern Ireland and BFPO, we also deliver to the EU and all wordwide destinations covered by our shipping partners Royal Mail. We do not ship to PO Box addresses.

Catalogues

Due to the fact we do not mass produce our shirts and they turnover so quickly - we are unable to offer a catalogue of our collections.

High Sreet Stores

JMC (FASHION) LTD trading as 7camicie operate this webshop and a number of franchised high street stores throughout Scotland, England , Northern Ireland, Wales(2010), ROI(2010). please go to our store locator page for further details. 

Worldwide Stores

There are over 150 7camicie stores worldwide in over 15 different countries, each store can be independantly owned and do not form part of the JMC (FASHION) LTD portfolio, this is why we are unable to exchange or refund any goods purchased from the rest of the world.

Webshop Images

We will try at all times to ensure that product images and descriptions are portrayed as accurately as possible, hower there may be slight variations to shading/colours etc, in that case the product is not treated as faulty or damaged.

Mistakes

We do apologise in advance for any mistakes we make with your order, please contact us by email at webshop@7camicie.co.uk  stating your invoice number , Name, and the mistake with your order. We will then advise you in what to do next.

Item(s) missing from your order

Firstly, please check your Invoice to ensure the item(s) are not arriving separately, if your invoice statesthat the item(s) are enclosed with your order then please contact customer service by email at webshop@7camicie.co.uk stating your Invoice number, Name, product code of the missing item(s). We will send the missing item(s) to you if there has been a problem. However, should the item(s) be unavailable then we will contact you and offer an exchange or a complete refund on the missing item(s).

How do I cancel my order?

Changing or cancelling your order depends where we are in the process, if we have already despatched your order then you will have to return the item(s) to us once you recieve them. However, if the order hasn't been dispatched you can email us at webshop@7camicie.co.uk  with your cancellation/amendments. We cannot guarantee your order will be changed but we will always do our best.

How long does it take for my refund?

Once we recieve your returned item(s) we will inspect the item(s) returned then exchange or refund the item accordingly. Please allow 3 working days after we recieve your returned item(s), we will send you an email confirming the amount we are refunding to you, please allow 5 working days for the money to be transferred back into your account. PLEASE NOTE:- that we have no control over how long it takes for your Bank or Building Society to credit your account. if your card has expired ao has been declined we will arrange for another method of payment. please note that Cash will not be an option. Any cheques issued will be subject to a £1 administration fee.

Why Can't we just exchange the item(s)?

We do not buy product in huge volumes, in some cases we only recieve two of each item(s) in each size and colour and for that reason our products are individual in a sense. We prefer to offer a greater choice of product(s) rather than large quantities of one item. for these reasons we cannot guarantee that we can fulfill your request for an exchange. By the time we recieve your item purchased with your request for an exchange, your particular choice of replacement item may have been sold to another customer. In these circumstances we ask you to return the item in accordance with our returns policy (see clause 13 of our Terms and conditions) and place a new order from our webshop selecting the replacement item you wish to purchase. If the replacement item is in stock the item(s) wil be dispatched in accordance with our Terms and Conditions. Once we recieve the item(s) you wish to exchange we will process your refund and within three working days email you details of the refund amount in accordance with clause 13 of our Terms and Conditions . Please note that we cannot refund the cost of postage incurred by you in returning the item(s) to us unless the item is defective.